Support Policy Page
Support Policy
At www.svadh.in we are committed to providing exceptional
support to our customers. Our support policy is designed to address queries,
concerns, and provide assistance throughout the customer journey.
1. Customer Support Channels
- Live
Chat: We offer live chat support on our website to address immediate
queries and provide real-time assistance.
- Email
Support: Customers can contact us via email at support@svadh.in
for detailed inquiries and support.
- Phone Support: A
dedicated helpline 91
6362975692 is available during business
hours for immediate assistance.
2. Support Hours
- Our
customer support is available [days and hours of operation]. Any inquiries
received outside these hours will be addressed promptly during the next
operational hours.
3. Response Time
- We
endeavor to respond to all customer queries within 3 days of receipt
during our operational hours.
4. Support Services
- Technical
Assistance: Our support team is available to assist with
technical issues, troubleshooting, and guiding customers through the use
of our website.
- Product
Information: Customers can request detailed product
information, specifications, or any additional details through our support
channels.
- Order
Assistance: We provide assistance with order tracking,
modifications, cancellations, and other order-related inquiries.
5. Customer Feedback and Complaints
- We
welcome customer feedback, suggestions, and complaints. We aim to address
and resolve any issues promptly to improve our services and customer
experience.
6. Escalation Procedure
- In the
case of unresolved issues or escalations, customers can request to speak
with a supervisor or higher-level support staff for further assistance.
7. Support Limitations
- Our
support services are limited to queries related to products or services
purchased directly from Svadh.in. For issues beyond our purview, we will endeavour
to guide customers accordingly.
8. Updates to Support Policy
- Svadh.in
reserves the right to modify or update the support policy. Any changes
will be communicated through our website or directly to customers as
applicable.
9. Language of Support
- Our
support services are primarily available in [languages supported], and we
will make reasonable efforts to assist customers in their preferred
language.
10. Training and Knowledge Base
- We
strive to provide an informative knowledge base, FAQs, and self-help
resources on our website to assist customers with common queries.
For any inquiries or support-related assistance, please reach out to our
support team via the channels provided above.
By contacting our support team, customers agree to adhere to this support
policy.
SVADH Unlimited Possibilities is an innovative online shopping platform that offers limitless opportunities, proudly presented by SVADH INFINITY PRIVATE LIMITED.
Welcome to Svadh.in – Your One-Stop Destination for All Your Lifestyle Needs!
Discover a universe of products tailored to enhance every aspect of your life at Svadh.in. We pride ourselves on being a comprehensive online marketplace that caters to your diverse needs, offering a vast array of products across various categories.
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Why Svadh.in?
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3. Convenient Shopping: Enjoy a hassle-free shopping experience with our user-friendly interface and secure payment options.
4. Timely Delivery: We understand the importance of timely deliveries. Svadh.in is committed to dispatching your orders promptly, ensuring that you receive your products when you need them.
Experience the convenience of a one-stop shopping destination at Svadh.in – Where Every Product Enhances Your Lifestyle! Shop now and elevate your shopping experience to a new level of ease and satisfaction.
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