Support Policy

At www.svadh.in  we are committed to providing exceptional support to our customers. Our support policy is designed to address queries, concerns, and provide assistance throughout the customer journey.

1. Customer Support Channels

• Live Chat: We offer live chat support on our website to address immediate queries and provide real-time assistance.
• Email Support: Customers can contact us via email at [email protected] for detailed inquiries and support.
• Phone Support: A dedicated helpline 91 6362975692 is available during business hours for immediate assistance.

2. Support Hours

• Our customer support is available [days and hours of operation]. Any inquiries received outside these hours will be addressed promptly during the next operational hours.

3. Response Time

• We endeavor to respond to all customer queries within 3 days of receipt during our operational hours.

4. Support Services

• Technical Assistance: Our support team is available to assist with technical issues, troubleshooting, and guiding customers through the use of our website.
• Product Information: Customers can request detailed product information, specifications, or any additional details through our support channels.
• Order Assistance: We provide assistance with order tracking, modifications, cancellations, and other order-related inquiries.

5. Customer Feedback and Complaints

• We welcome customer feedback, suggestions, and complaints. We aim to address and resolve any issues promptly to improve our services and customer experience.

6. Escalation Procedure

• In the case of unresolved issues or escalations, customers can request to speak with a supervisor or higher-level support staff for further assistance.

7. Support Limitations

• Our support services are limited to queries related to products or services purchased directly from Svadh.in. For issues beyond our purview, we will endeavour to guide customers accordingly.

8. Updates to Support Policy

• Svadh.in reserves the right to modify or update the support policy. Any changes will be communicated through our website or directly to customers as applicable.

9. Language of Support

• Our support services are primarily available in [languages supported], and we will make reasonable efforts to assist customers in their preferred language.

10. Training and Knowledge Base

• We strive to provide an informative knowledge base, FAQs, and self-help resources on our website to assist customers with common queries.

For any inquiries or support-related assistance, please reach out to our support team via the channels provided above.

By contacting our support team, customers agree to adhere to this support policy.