Return Policy

Welcome to www.svadh.in! We aim to ensure a seamless shopping experience for our customers. Our return policy is designed to facilitate smooth returns and exchanges, as follows:

1. Return Eligibility

• Eligible Products: Most products are eligible for return, except for specific exclusions detailed in our list of non-returnable items.
• Condition of Products: Products must be in their original condition, unused, unworn, unwashed, and with all original tags/packaging intact.

2. Time Frame for Returns

• Standard Return Period: Customers have 1 day from the date of delivery to initiate a return or exchange.
• After the specified period: After this duration, we are unable to accept returns.

3. Return Process

• Initiation: Customers need to initiate the return process by contacting our customer support or using the designated return request form on the website.
• Approval: Each return request will be reviewed, and approval will be granted based on compliance with our return policy.

4. Return Shipping

• Responsibility: Customers may be responsible for the cost of return shipping, except in cases of faulty or incorrect items sent by Svadh.in.
• Packaging: Products must be securely packaged to avoid damage during return transit.

5. Refunds and Exchange

• Refund Method: Refunds will be processed using the original payment method or may be offered in the form of store credit, as per customer preference.
• Exchange: Customers have the option for an exchange or store credit, subject to product availability.

• Refund will be issued within 7 days of return received 

6. Non-Returnable Items

• Some items, such as perishable goods, personalized items, or hygiene-related products, may not be eligible for return due to health and safety regulations.

7. Restocking Fees

• Svadh.in reserves the right to charge a restocking fee for certain returned items to cover inspection, repackaging, and other handling costs.

8. Exceptions and Special Circumstances

• Defective Products: In cases of defective or damaged products, we will initiate a return or replacement process without additional charges.
• Discrepancies: If there is a discrepancy between the delivered product and the order placed, the return will be accepted without any charges to the customer.

9. Cancellation Policy

• Customers can cancel orders within a specific time frame from the purchase date. After the order processing has begun, cancellations might not be possible.

10. Changes to the Return Policy

• Svadh.in reserves the right to modify or update this return policy. Any changes will be communicated on the website.

For any further assistance or questions regarding returns, please contact our customer support at [email protected].

By making a purchase on Svadh.in, customers agree to adhere to this return policy.

Shipping/Delivery Timeline for SVADH UNLIMITED

1. Order Placement (Day 0):
• Customers place orders on the Svadh website.
• Orders are processed, and payment is verified.
2. Order Processing (Day 0-1):
• Svadh processes the orders, including picking and packing items.
• Quality checks are performed to ensure products meet standards.
3. Shipping Label Generation (Day 1):
• Shipping labels are generated for each order.
4. Handover to Courier (Day 1-2):
• Packed orders are handed over to the designated courier service.
5. Transit (Day 2-5):
• Orders are in transit to the destination.
• Customers receive tracking information to monitor their shipment.
6. Customs Clearance (if applicable) (Day 5-7):
• International shipments may undergo customs clearance.
7. Local Sorting Facility (Day 5-7):
• Orders arrive at the local sorting facility for final processing.
8. Last Mile Delivery (Day 7-10):
• Local courier delivers the package to the customer's address.
• Delivery notifications are sent to customers.
9. Delivery Confirmation (Day 7-10):
• Customers confirm receipt of the order.
10. Post-Delivery Support (Ongoing):
• Svadh provides post-delivery support, addressing any issues or inquiries.

Note:

• Express Shipping Option: For customers who choose express shipping, steps 4-8 may be expedited, resulting in a faster delivery timeframe (e.g., 2-4 days).
• International Shipping: Shipping times may vary for international orders, and additional time may be needed for customs clearance.